Live Sport FAQs


Live Streaming is free of charge. However you must have a funded Sports account or have placed a bet within the last 24 hours in order to view bet365 streams.
Yes, you will need to be logged into your bet365 account to view the live pictures.
Login, select IN-PLAY on the top banner and choose the event you wish to view. The pictures will display above all our latest In-Play markets.
We are not permitted to stream certain events to the host country. We use your IP address to present the events available to you.
You are only permitted to access bet365 Live Streaming for your own personal use. Video streamed from bet365 must not be copied or reproduced without the express permission of the company.
Try to access other internet sites and determine whether the problems are confined to bet365 Live Streaming. If you are unable to use any other internet services please contact your Internet Service Provider. If bet365 Live Streaming is the only affected site please Contact Us.
Each event will begin streaming 2 minutes prior to the scheduled start time. As soon as you click on the live event name the media file will begin to stream. There may be a slight delay depending on your connection speed.
Microsoft:
Windows XP
Internet Explorer 8 and the latest versions of Firefox, Chrome, and Opera

Apple:
Mac OS X 10.6 Snow Leopard
Latest versions of Safari, Firefox, Chrome, and Opera


Broadband Speed: A connection speed of 512kbp/s or higher.


For further information please visit 
Technical Issues.
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
If you have an internet connection of greater than 512k, but experience a lot of buffering when viewing the stream, the problem is most likely caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using one of the following links:

Bandwidthplace Speed Test

The results of these tests need to be around 600kbp/s to successfully view the stream. Please take into account fluctuations in local bandwidth and contact your Broadband provider directly if there are issues.
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. To make sure that you have the necessary software that is currently supported, reinstall Flash.
This issue may occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
Very occasionally there may be flash streaming issues. If this occurs you may need to refresh your browser. You can do this by clicking the refresh button in your browser or pressing the F5 key on your keyboard.
To check to see if you have a suitable version of Adobe Flash Player, click Check My Flash Version which will launch a pop-up window either advising that 'You have Flash installed OK' or asking you to install the latest version of Flash.
To enable JavaScript, follow the instructions below for your browser:

Internet Explorer 6 or higher:
1. Click ‘Tools’, then click ‘Internet Options’
2. Click the ‘Security’ tab
3. Click the ‘Custom Level’ button
4. Scroll to the ‘Scripting’ section
5. Check ‘Enable’ under ‘Active scripting’, ‘Allow paste operations via script’, and ‘Scripting of Java applets’
6. Click the ‘OK’ button

Firefox:
1. Click ‘Tools’ and then ‘Options’
2. Click ’Content’
3. Check the box marked ‘Enable Javascript’
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