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Live Sport FAQs
Do I need to Pay?
Live Streaming is free of charge. However you must have a funded Sports account or have placed a bet within the last 24 hours in order to view bet365 streams.
Do I need a bet365 account?
Yes, you will need to be logged into your bet365 account to view the live pictures.
How can I see the latest betting while I watch a Live Streamed event?
Login, select IN-PLAY on the top banner and choose the event you wish to view. The pictures will display above all our latest In-Play markets.
Why can’t I watch some events held in my own country?
We are not permitted to stream certain events to the host country. We use your IP address to present the events available to you.
What am I allowed to do with the programmes that I stream?
You are only permitted to access bet365 Live Streaming for your own personal use. Video streamed from bet365 must not be copied or reproduced without the express permission of the company.
What can I do if the site is slow or if the connection is regularly lost?
Try to access other internet sites and determine whether the problems are confined to bet365 Live Streaming. If you are unable to use any other internet services please contact your Internet Service Provider. If bet365 Live Streaming is the only affected site please
When can I start watching the live video stream?
Each event will begin streaming 2 minutes prior to the scheduled start time. As soon as you click on the live event name the media file will begin to stream. There may be a slight delay depending on your connection speed.
What are the system requirements?
Internet Explorer 8 and the latest versions of Firefox, Chrome, and Opera
Mac OS X 10.6 Snow Leopard
Latest versions of Safari, Firefox, Chrome, and Opera
Broadband Speed: A connection speed of 512kbp/s or higher.
For further information please visit
I have all the above but still can't watch the video, why not?
If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.
I have broadband, but am having problems streaming the videos
If you have an internet connection of greater than 512k, but experience a lot of buffering when viewing the stream, the problem is most likely caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using one of the following links:
Bandwidthplace Speed Test
The results of these tests need to be around 600kbp/s to successfully view the stream. Please take into account fluctuations in local bandwidth and contact your Broadband provider directly if there are issues.
Video will play but audio won't?
Make sure that your computer has a sound card to play the audio and your audio levels are turned up. To make sure that you have the necessary software that is currently supported, reinstall Flash.
Audio plays but video won’t?
This issue may occur if there is not enough bandwidth to play both audio and video. You may receive sound even though the video is not present because audio requires less available bandwidth.
My Flash video stream has stopped/gone to black
Very occasionally there may be flash streaming issues. If this occurs you may need to refresh your browser. You can do this by clicking the refresh button in your browser or pressing the F5 key on your keyboard.
What if I don't know whether I have Flash installed?
To check to see if you have a suitable version of Adobe Flash Player, click
Check My Flash Version
which will launch a pop-up window either advising that 'You have Flash installed OK' or asking you to install the latest version of Flash.
Internet Explorer 6 or higher:
1. Click ‘Tools’, then click ‘Internet Options’
2. Click the ‘Security’ tab
3. Click the ‘Custom Level’ button
4. Scroll to the ‘Scripting’ section
5. Check ‘Enable’ under ‘Active scripting’, ‘Allow paste operations via script’, and ‘Scripting of Java applets’
6. Click the ‘OK’ button
1. Click ‘Tools’ and then ‘Options’
2. Click ’Content’
Live Streaming FAQs
Live Sport FAQs
Live Horse Racing FAQs
Live Greyhounds FAQs
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To use bet365, please switch to desktop mode
Right click to reveal browser bar
icon at the bottom of the page
Click/Tap "View on the desktop"