Frequently Asked Questions


All you need to access bet365 on your mobile or tablet is an active internet connection. Simply visit bet365 on your web browser.
bet365 has a free iPhone App, to download the App simply search for bet365 in the App Store. Currently the App is available in the UK, Ireland, Austria, Australia, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Germany, Greece, Hungary, New Zealand, Poland, Portugal, Romania, Slovakia, Spain and Sweden. Customers in countries where the App is not available can use our Web App by simply visiting bet365.com from their mobile or tablet's web browser.
bet365 has a free Android App, to download the App simply search for bet365 in the Getjar App Store from your mobile or tablet. Currently the App is available in the UK, Ireland, Austria, Australia, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Greece, Hungary, New Zealand, Poland, Portugal, Romania, Slovakia, Spain and Sweden. Customers in countries where the App is not available can use our Web App by simply visiting bet365.com from their mobile or tablet's web browser.
The vast majority of the events and markets offered by bet365 are available on your mobile or tablet through bet365 On The Move, including our fantastic range of live In-Play markets.
You can now watch live sport on your iPhone, iPad or Android device including Soccer, Tennis, Basketball, Snooker, Darts, Cricket and Squash. You simply need a funded bet365 account or to have placed a bet in the last 24 hours to qualify. To view the stream, log in and navigate to the sport homepage or In–Play service where a Watch icon tells you what is available.
If you have an iPhone, iPad or Android device you can watch all races shown live on At The Races and Racing UK.

You simply need to place a qualifying bet of at least $1 win or $0.50 each-way (or currency equivalent) on the race then click the Watch icon from either the bet slip, the racecard or from ‘Watch Your Live Races’.

In order to receive the best picture quality you will require a good 3G or WiFi connection.

Please note that At The Races streaming is not available to customers in the USA, Australia, New Zealand, Japan, Hong Kong, France, South Africa, Sri Lanka or the Caribbean, while Racing UK streaming is not available to customers in the USA, Australia, New Zealand, Hong Kong, France or Singapore.
When logging in to place a bet you will be required to enter your bet365 username and the security number or password you chose when you opened your bet365 account.
If you forget your security number or password you will need to Contact Us and one of our Customer Service advisors will be pleased to assist you.
The way in which you fund your bet365 account is dependant on your mobile or tablet's compatibility.

Regardless of the model of your mobile or tablet, we support the following payment options: Debit/Credit Card, Neteller, Skrill 1-Tap, Click2Pay, Ukash and Entropay.

Withdrawing your funds is as simple as depositing and can be done on your mobile or tablet or in the case of Ukash after 1 phone call.
We offer additional and/or alternative payment methods if you hold one of the following mobile devices or operating systems: iPhone, iPad, Android or Windows 7.

The additional payment methods are: PayPal, Skrill, Skrill 1-Tap, Instadebit, Paysafecard and Abaqoos.

Payment methods can be changed via the Deposit section of My Account, simply select your desired payment method from the drop down menu.
Payment methods can be added via the Deposit section of My Account on the Mobile site. Simply select your desired payment method from the drop down menu.

Please be advised that availability of payment methods will be dependent on your country of residence.
Your bet is placed when you receive a ‘Bet Confirmation’ screen with a transaction reference number. If you have any doubt about whether a bet was placed successfully you are able to check in Members on your mobile or tablet or the bet365 website. Alternatively you can Contact Us and one of our Customer Service advisors will be pleased to assist you.
Should you lose connection to your service provider whilst using bet365 on your mobile or tablet, you will be able to resume normal operation once the signal is restored. If you have any doubt about whether a bet was placed successfully, check your History in Members on bet365 On The Move or the bet365 website. Alternatively you can Contact Us and one of our Customer Service advisors will be pleased to assist you.
The only requirement to be able to access bet365 On The Move is an Internet enabled device and an appropriate tariff from your mobile service provider or active WiFi connection.
The manufacturer and model number is usually displayed on the outer casing or under the battery. Alternatively Contact Us and one of our Customer Service advisors will be pleased to assist you.
Service providers have a policy of blocking certain types of content and services on their network. This has been done in order to prevent anyone under the age of 18 from accessing these services and may affect bet365 On The Move. Content blocking can be removed with a phone call to your mobile service provider or by taking the appropriate actions when prompted on your mobile or tablet.
This service is provided free to anyone with a bet365 account. Data charges may be applied by your service provider. For data charge information please contact your service provider.
Yes. As long as your service provider allows you to roam foreign networks and the network you have roamed onto supports GPRS, or you have an active WiFi connection, you can use bet365 On The Move abroad.
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Watch Live Sport On The Move

You can watch your favourite sports live on iPhone, iPad & Android.
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Watch Live Horse Racing On The Go

Live Horse Racing is available to watch on iPhone, iPad & Android.
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